This week in the podcast we walk through an example of how a tech support agent might set up their main screen when they first log into OnTime. In this example we discuss filters, color coding, tabs, the grid, and views.
Tuesday, March 31, 2009
Tuesday, March 24, 2009
Fear the Bug, Episode 67: Source Control Management Tab
OnTime has several different custom fields that you can work with. One of these types of fields is a hyperlink field. This week we will discuss how to create and use these versatile fields to point at other webpages (especially custom webpages) related to items in your database.
Update:
This episode originally aired on March 24, 2009. This entry was updated on March 31, 2009 and replaced with the HD version for iTunes.
Tuesday, March 17, 2009
Fear the Bug, Episode 66: Hyperlink Custom Fields
OnTime has several different custom fields that you can work with. One of these types of fields is a hyperlink field. This week we will discuss how to create and use these versatile fields to point at other webpages (especially custom webpages) related to items in your database.
Update:
This episode originally aired on March 17, 2009. This entry was updated on March 31, 2009 and replaced with the HD version for iTunes.
Tuesday, March 10, 2009
Fear the Bug, Episode 65: Manage Users
The “Manage Users” window is where security is handled for individuals utilizing OnTime Windows, Web, and VS.Net. Settings and license information are also obtainable through this window.
Update:
This episode originally aired on March 10, 2009. This entry was updated on March 31, 2009 and replaced with the HD version for iTunes.
Tuesday, March 3, 2009
Fear the Bug, Episode 64: Worklogs
Worklogs in OnTime track how much time is spent on defects, features, tasks, and incidents. You can view worklogs for an item, add worklogs to an item, and also view all worklog entries on the system and search through them. Also, there are several settings that control how these time entries behave.
Update:
This episode originally aired on March 03, 2009. This entry was updated on March 31, 2009 and replaced with the HD version for iTunes.
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