Wednesday, September 17, 2008

Fear the Bug, Episode 42: Utilizing Scrum in OnTime 2008

OnTime is such a flexible tool and it can be used in a variety of ways, with completely different methodologies.  One of the methodologies that works well with OnTime is Scrum.  This week we walk through a quick demonstration of setting up a new OnTime database for use with a Scrum methodology. 
 
Click here for the iTunes link.

 

Tuesday, September 16, 2008

Fear the Bug, Episode 41: Integrating PureChat v1.5 with OnTime

The new PureChat 2008 ships with an OnTime plug-in that allows you to quickly turn live web chat conversations into defects, feature requests, incidents or tasks in OnTime -- with just a few mouse clicks!

This week's episode shows the technical details of setting up the integration between OnTime and Purechat. Watch this episode to see how to set up this time-saving functionality for your PureChat operators. If you haven't checked out PureChat yet, click here for a screenshot tour.
 
Click here for the iTunes link.

Fear the Bug, Episode 40: Optimizing OnTime Performance, Part 3

This is the final episode of a three-part series to help new and existing users
fully optimize the speed and performance of their OnTime experience. 
This week's episode covers the OnTime Database Optimization Tool, that can show statistics on your database configuration.  These numbers can help you to organize your data more effectively in OnTime.

Click here for the iTunes link.

Thursday, September 4, 2008

Fear the Bug, Episode 39: Optimizing OnTime Performance, Part 2

This is a continuation the of a three-part series to help new and existing users
fully optimize the speed and performance of their OnTime experience. 
This week's episode covers OnTime settings that can be adjusted globally or locally to speed up performance.

Click here for the iTunes link.